FAQs

We will need at least the login information for your WordPress and either the login for your domain registrar or the contact information for you manages your domain. If there is anything else that is needed, we will discuss that with you before starting the website migration.

If your site is not built with WordPress, we will discuss with you what is needed.

We scan your site daily and complete WordPress and security updates multiple times per week.

The following are considered website updates:

• Adding a standard webpage
• Adding content to a page
• Adding an image to a page
• Adding a video to a page that has an existing option to add a video
• Adding blog content
• Removing content or images
• Basic navigation updates
• Contact form fixes
• Adding tracking codes

Anything outside of this would need to be discussed with your project manager to be determined if it qualifies as a standard maintenance request.

No. Maintenance updates are per month and they do not roll over from month to month.

You can do so by submitting a ticket within your hosting dashboard. Our team will interact with you in the dashboard and will get your request completed as quickly as we can.

Generally, 1-4 business days. If a request is going to take longer, we will let you know and will discuss it with you before beginning.

We would love to host multiples sites of yours. Please contact us about your needs.

Yes, we do. Please contact us and we can discuss your needs.

While we primarily host WordPress sites, we do also host non WordPress sites. Please contact us and we can discuss your needs.

Our ADA compliance services automatically cover readability issues such as font sizing and color, as well as image issues such as alt tags, but it does not cover video or document related issues. This is because video and document compliance must be manually completed for each. We do offer compliance for videos and documents, but this is something we must discuss with you first. Please contact us if you are interested.

You are free to cancel your website hosting plan at any time. Plans are paid for monthly and are not prorated, so if you cancel halfway through a month, you will still be billed for that month.

In addition, if you elect to cancel your hosting plan with us we charge a one-time fee of $99.00 to zip up your website files and email them to you.

We only accept credit card payments.

If you have a question about a project you can contact your dedicated project manager within your hosting dashboard by submitting a ticket. If it is an emergency, you can call us at 856.520.8218 during normal business hours.

If you have questions about your account or billing, you can also submit a ticket within your hosting dashboard or give us a call at 856.520.8218 during normal business hours, which are 9-5 EST.

You are free to cancel your account at any time. This can be done directly within your dashboard.

We will package up your site files and send them to you. You will have 15 days to download your files and migrate your website. After that, your site will be removed from our server.

Refunds are handled on a case by case basis and all requests need to be fully reviewed and discussed.

Refunds are solely based on the work we provide and NOT on an underlying issue within your website, digital asset or third-party failure.

Only functionality issues on the items we directly work on can be grounds for a refund. 

Please contact your project manager if you would like to initiate a refund.

It is very simple. All you have to do is fill out the custom project request form with your project details, and we will respond to you shortly to discuss your project. After we have discussed the project with you, we will put together a project estimate that will include the project details and price.

That is dependent entirely on the project itself. Once we have discussed the project with you, we will put together a project estimate that will include the project details and price.

Turn around times will be different for each project. Once we have discussed the project with you, we will put together a project estimate that will include the project details, price, and turn around time.