Hosting Overview

We host 99% of our client’s websites. This makes launching your website very easy as we are 100% familiar with the hosting environment. This allows us to build the site to the hosting environment’s specifics and prevents any issues due to the environment. Our host is also WordPress specific, which means it is fully optimized only for WordPress performance.

Hosting Plans

We offer three hosting plans:

  • Basic
  • Standard
  • Deluxe

Basic Plan

Our basic plan includes:

  • 99.96% Uptime & Performance Record
  • WordPress Plugin Updates
  • Server & Website Security Updates
  • Website Back Up & Recovery Procedures
  • Free SSL Certificate
  • Live, Staging, and Development instances
  • Spam Protection on Forms & Search

Standard Plan

Our Standard Plan includes everything from the Basic Plan as well as:

  • Compliance with The Americans with Disabilities Act (ADA)
  • Not including video or document compliance. Those would have to be priced separately based on things such as video and document length.
  • WordPress Core Updates

Deluxe Plan

Our Deluxe Plan includes everything from both the Basic and Standard Plans, as well as:

  • Troubleshooting Non Uptime Issues
  • Up to 2 Hours of Monthly Website Insurance Maintenance (Includes content, design, and development updates)

Full Hosting Details Included in All Plans

Uptime & Performance Guarantee (Included in all plans)

Our server has a 99.96% Proven Uptime Record.

SSL Certificate (Included in all plans)

All sites hosted by Commexis will be issued an SSL Certificate at no extra charge. This certificate is good for 90 days and will be continually renewed throughout the length of your hosting plan.

Server & Security Updates (Included in all plans)

We monitor the site and server daily for any server and or security updates. After reviewing the update, we will make the update as soon as possible.

Back Up and Recovery Procedures (Included in all plans)

We run daily backups of our server and of each site. We store these backups for 30 days. If something happens and a backup needs to be restored, this can easily be done and will take anywhere from a few hours to a day or two, depending on the severity of the issue.

If a restoration is needed, any edits to the site that have been completed after the chosen restoration date will be lost. Please keep this in mind.

Spam Protection on Forms and Search (Included in all plans)

We will set up anti-spam measures on all forms to prevent as many spam bots as possible from successfully completing a form.

WordPress Plugin Updates (Included in all plans)

Your WordPress plugins will be updated regularly for security and functionality updates.

Front & Back End Security (Included in all plans)

When it comes to security, we implement a long list of security settings on both the server and website such as, but not limited to, the following:

  • Banning of all IP addresses that try to log into your site with a user account that doesn’t exist
  • Automatically logging out users after a set period of time
  • Protecting the database
  • File permission and file access
  • Strongly worded usernames and passwords
  • Invisible protection fields meant to trap bots
  • File change detection and alerts

Live, Staging, and Development Instances (Included in all plans)

Our hosting allows us to create three separate environments within your hosting account. This allows you to fully test any website edits and updates before going live.

WordPress Core Updates (Included in Standard and Deluxe Plans)

The WordPress Core version will be updated regularly for all incremental updates. This would include all updates in between major releases, such as from version 4.0 to version 4.99. Major updates such as from 4.0 to 5.0 will need to be reviewed to determine if they are covered.

Compliance with The Americans with Disabilities Act (ADA) (Included in Standard and Deluxe Plans)

To ensure your site is compliant with The Americans with Disabilities Act (ADA) and to prevent any legal action taken against you for not being compliant, your site will need a variety of edits.

These edits will be compliant with the WCAG 2.1 AA level. We will use checklists such as https://www.paperstreet.com/ADA-compliance-checklist/ to ensure everything is compliant.

AA Level of ADA compliance includes, but is not limited to, things such as:

  • The site is navigable using the keyboard
  • Toggles for increasing/decreasing both font size and color contrast
  • Color contrast passes the required ratio
  • Alt tags are included for every image
  • Images are not used where text can achieve the same purpose.

Compliance Service Details and Length

Our compliance service checks the site at regular intervals and makes adjustments as needed. These adjustments are to ensure that your site stays compliant with the law as it is updated.

This is an annual service that must be renewed each year to keep the service active.

Notes:

Only AA level compliance is included. If you need a higher level, we will need to discuss this to determine how it affects price and timing.

While we follow the compliance guidelines to the best of our knowledge, we are not lawyers. We highly advise you discuss your compliance requirements with your legal team. Commexis is not legally responsible for any compliance issues.

This does NOT include any edits related to video or documents. Each video and document will need to be treated as a separate project due to things like video and document length.

Website Insurance Maintenance (Only included in Deluxe Plans)

You are given up to 2 hours of website maintenance each month. This can be used on things such as updating content, adding new pages, design related tasks, development related tasks, etc.

Note: The hours do not roll over from month to month.

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