AI Sales Assistant

Galaxy Wire AI Chatbot

The bottleneck: Customers waited for callbacks to get answers.

The fix: A chatbot delivers instant answers from the product catalog.

The Bottleneck

Technical buyers researching custom wire and cable assemblies hit a wall after hours and on weekends. Without an immediate answer, they bounced to a competitor — and the sales team never even knew the lead existed.

What We Built

An AI chatbot trained on Galaxy Wire’s full product catalog, specs, and application guides. It answers technical questions instantly, captures lead context, and routes complex requests to the right specialist.

Product Gallery

Results

Bottleneck Broken

Wait on a sales callback → instant technical answers 24/7.

Response time shifted from next-business-day to instant, 24/7.

Lost after-hours traffic replaced by captured, qualified leads.

Sales team moved from answering FAQs to working real opportunities.

Surfaced through the MB360 Listen → Build loop — a recurring buyer-intent signal turned into a repeatable product, not a one-off.

Next Project