Website Hosting Management & Maintenance

What do you need to move my site to your server?

We will need at least the login information for your WordPress and either the login for your domain registrar or the contact information for you manages your domain. If there is anything else that is needed, we will discuss that with you before starting the website migration.

If your site is not built with WordPress, we will discuss with you what is needed.

How often are security and WordPress updates completed?

We scan your site daily and complete WordPress and security updates multiple times per week.

What are considered website updates?

The following are considered website updates:

  • Adding a standard webpage
  • Adding content to a page
  • Adding an image to a page
  • Adding a video to a page that has an existing option to add a video
  • Adding blog content
  • Removing content or images
  • Basic navigation updates
  • Contact form fixes
  • Adding tracking codes

Anything outside of this would need to be discussed with your project manager to be determined if it qualifies as a standard maintenance request.

Do maintenance updates roll over each month?

No. Maintenance updates are per month and they do not roll over from month to month.

How do I submit maintenance requests?

You can do so by submitting a ticket within your hosting dashboard. Our team will interact with you in the dashboard and will get your request completed as quickly as we can.

How long will my maintenance request take?

Generally, 1-4 business days. If a request is going to take longer, we will let you know and will discuss it with you before beginning.

What if I want you to host multiple sites?

We would love to host multiples sites of yours. Please contact us about your needs.

Do you offer HIPAA compliant servers?

Yes, we do. Please contact us and we can discuss your needs.

Do you host non WordPress sites?

While we primarily host WordPress sites, we do also host non WordPress sites. Please contact us and we can discuss your needs.

Does your ADA compliance cover content, images, videos, and documents?

Our ADA compliance services automatically cover readability issues such as font sizing and color, as well as image issues such as alt tags, but it does not cover video or document related issues. This is because video and document compliance must be manually completed for each. We do offer compliance for videos and documents, but this is something we must discuss with you first. Please contact us if you are interested.

What is your hosting cancellation policy?

You are free to cancel your website hosting plan at any time. Plans are paid for monthly and are not prorated, so if you cancel halfway through a month, you will still be billed for that month.

In addition, if you elect to cancel your hosting plan with us we charge a one-time fee of $99.00 to zip up your website files and email them to you.

Billing and Cancellations

What payment methods do you accept?

We only accept credit card payments.

If I have a question about a project, my account or billing, how can I get help?

If you have a question about a project you can contact your dedicated project manager within your hosting dashboard by submitting a ticket. If it is an emergency, you can call us at 856.520.8218 during normal business hours.

If you have questions about your account or billing, you can also submit a ticket within your hosting dashboard or give us a call at 856.520.8218 during normal business hours, which are 9-5 EST.

What is your cancellation policy?

You are free to cancel your account at any time. This can be done directly within your dashboard.

What happens to my site if I cancel my plan?

We will package up your site files and send them to you. You will have 15 days to download your files and migrate your website. After that, your site will be removed from our server.

How are refunds handled?

Refunds are handled on a case by case basis and all requests need to be fully reviewed and discussed.

Refunds are solely based on the work we provide and NOT on an underlying issue within your website, digital asset or third-party failure.

Only functionality issues on the items we directly work on can be grounds for a refund. 

Please contact your project manager if you would like to initiate a refund.

Custom Projects

How does submitting a custom project request work?

It is very simple. All you have to do is fill out the custom project request form with your project details, and we will respond to you shortly to discuss your project. After we have discussed the project with you, we will put together a project estimate that will include the project details and price.

How much will my project cost?

That is dependent entirely on the project itself. Once we have discussed the project with you, we will put together a project estimate that will include the project details and price.

What is your custom project turn around times?

Turn around times will be different for each project. Once we have discussed the project with you, we will put together a project estimate that will include the project details, price, and turn around time.

General Questions

When do you work on maintenace requests?

Our team works on projects during normal business hours which are Monday to Friday between 9 a.m. and 6 p.m. Eastern Standard Time.

What if I have an emergency after hours?

If you have a true emergency after hours like your website is down or if the site has been hacked, a project manager will be available to assist with the situation. You will need to contact us within your client dashboard.

Emergency project work is available to existing clients only. If you are not a client and sign up and submit an emergency request, we cannot offer assistance until the following business day.

I am not quite sure what I need done, can you help?

Sure, feel free to contact us with any questions you may have.

My question is not included in the FAQ.

If your question is not on our FAQ page, please reach out to us via our contact page, or jump on a live chat.