FAQs

We will need at least the login information for your WordPress and either the login for your domain registrar or the contact information for you manages your domain. If there is anything else that is needed, we will discuss that with you before starting the website migration.

If your site is not built with WordPress, we will discuss with you what is needed.

We scan your site daily and complete WordPress and security updates multiple times per week.

The following are considered website updates:

• Adding a standard webpage
• Adding content to a page
• Adding an image to a page
• Adding a video to a page that has an existing option to add a video
• Adding blog content
• Removing content or images
• Basic navigation updates
• Contact form fixes
• Adding tracking codes

Anything outside of this would need to be discussed with your project manager to be determined if it qualifies as a standard maintenance request.

No. Maintenance hours are per month and they do not roll over from month to month.

Within your hosting dashboard, each maintenance request is tracked and our team will inform you of the time it took and how much you have remaining each month.

You can do so directly within your hosting dashboard. There is a dedicate service for submitting all maintenance requests.

Generally, 1-4 business days. If a request is going to take longer, we will let you know and will discuss it with you before beginning.

We would love to host multiples sites of yours. Please contact us about your needs.

Yes, we do. Please contact us and we can discuss your needs.

While we primarily host WordPress sites, we do also host non WordPress sites. Please contact us and we can discuss your needs.

Our ADA compliance services automatically cover readability issues such as font sizing and color, as well as image issues such as alt tags, but it does not cover video or document related issues. This is because video and document compliance must be manually completed for each. We do offer compliance for videos and documents, but this is something we must discuss with you first. Please contact us if you are interested.

You are free to cancel your website hosting plan at any time. Plans are paid for monthly and are not prorated, so if you cancel halfway through a month, you will still be billed for that month.

In addition, if you elect to cancel your hosting plan with us we charge a one-time fee of $99.00 to zip up your website files and email them to you.

We only accept credit card payments.

If you have a question about a project you can contact your dedicated project manager via email, phone or slack during normal business hours.

If you have questions about your account or billing, you can submit a ticket within your dashboard or give us a call during normal business hours, which are 9-5 EST.

You are free to cancel your account at any time. This can be done directly within your dashboard.

You will have 15 days after your plan closing date to download any files within your dashboard. After that, your account will be removed and these files will no longer be accessible.

Refunds are issued if the final product we have delivered to you is not working from a functionality standpoint and all efforts to fix the issue have been exhausted. Refunds are solely based on the work we provide and NOT on an underlying issue within your website, digital asset or third-party failure.

An example of a functionality failure would be if you purchased a contact form repair package and the forms we deliver to you are still not working, you can then request a refund after we have tried to address the situation.

However, if you order a landing page and run a marketing campaign and you do not receive leads, are not happy with the design done by your designer or if a third-party tracking code fails due to an error on the third party’s end,  that is a non-refundable purchase.

Only functionality issues on the items we directly work on can be grounds for a refund. 

Please contact your project manager if you would like to initiate a refund.

It is very simple. All you have to do is fill out the custom project request form with your project details, and we will respond to you shortly to discuss your project. After we have discussed the project with you, we will put together a project estimate that will include the project details and price.

That is dependent entirely on the project itself. Once we have discussed the project with you, we will put together a project estimate that will include the project details and price.

Turn around times will be different for each project. Once we have discussed the project with you, we will put together a project estimate that will include the project details, price, and turn around time.

Yes. Generally if a service is not included on our what we do page, it is not something we provide, but that doesn’t always mean we wouldn’t work on your project. If you would like to discuss your project though, please submit a custom project request and will get back to you shortly.